Importance of Digitization in Human Resource Management Sector
An organisation must prioritise digitising its HR services. It is a crucial and strategic process that tries to maximise the workforce in order to achieve organisational objectives. With technological advancements, shifting consumer behaviour patterns, and the globalisation of markets, the HR functions and processes have been altering. One such development, digitization, has recently changed HR practises by offering higher production and efficiency at reduced prices.
- Efficiency
In
contrast to conventional hiring practises where employers rely on resumes or
interviews, digitalization in HR makes it simpler for businesses to hire people
who fit their exact skill requirements. Companies may hire applicants that fit
their culture and are most equipped for the position they are looking for with
the help of digitised recruitment processes, which boosts productivity while
lowering employee attrition rates.
- Customer service and productivity
Due
to lack of transparency & visibility into company systems' information flow
within various departments, such as sales/marketing etc., businesses that have
adopted digital HR solutions have been able to improve their customer
experience by offering quicker responses via chatbots or automated phone calls
when an issue is raised at any time during the day.
Processes in human resources improve customer satisfaction and employee productivity. Instead of having high-quality items that could be more expensive than competitors, customers choose companies that offer them better services at competitive costs.
- Communication
Employees
and managers have more time to focus on other crucial responsibilities by
leveraging technology to automate HR activities. For instance, it is much
simpler for a new employee to access online training modules than to have a
drawn-out face-to-face meeting with HR to discuss why they need training during
their first week on the job.
The
same is true for managers; they can invest more time in training their team by
spending less time on administrative activities related to employee files.
Additionally, a well-designed HR system makes it simple and quick to transmit
critical information, lowering the possibility of misunderstandings.
HRM services and
processes have been significantly impacted by digitization. With the use of
technology, the workflows, procedures, and other operations of the human
resources division are becoming increasingly digital.
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References
Impact of digitization on
HR services and Processes (2023) UNext. Available at:
https://u-next.com/blogs/hr-analytics/impact-of-digitization-on-hr-services-and-processes/#:~:text=Digitization.
(Accessed: April 17, 2023).
Pick, J. (2020) Impact of
information technology on human resource management, Profiles Asia Pacific,
Inc. Available at:
https://www.profilesasiapacific.com/2020/01/21/information-technology-hrm (Accessed:
April 11, 2023).
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By digitizing information-intensive processes, costs can be cut by up to 90%. You’ll also begin to notice significant time savings, allowing you to free up resources and focus on your core business objectives(Xperience,10 December 2021). hence digitalization can be considered as major cost reduction strategy.
ReplyDeleteVery valuable. Thank you for sharing.
DeleteDigitization, or the process of converting analog information into digital format, has become a game-changer in various industries, including human resource management. Digitization has revolutionized how HR functions are performed, offering numerous benefits and transforming HR processes in significant ways.
ReplyDeleteThank you for your excellent thought.
DeleteWhen implement digitalization in HR it is much simpler for a new employee to access online training modules than to have a drawn-out face-to-face meeting with HR. Since new recruits a well familiar with technology this will be very productive and cost saving.
ReplyDeleteAgree with your idea. Thank you.
DeleteAgree with you in significant impact of digitalization of HR activities and its advantage. Do you see any dis advantages or discouragements of employees by digitalization there activities?
ReplyDeleteThere are advantages as well as disadvantages. Disadvantages contribute to employee recruitment. The emotional feelings of the employee can be grasped..
ReplyDeleteEven if digitization is successful, It takes time to accurately understand employee sentiments very quickly. It can be a disadvantage for the organization...
Delete